SAV : procedure in case of exchange

• If you bought your device from another website

If, in spite of the advices present on the help centre, you always notice a problem on your Sport-Elec box, you must make a request via the site of your salesman. You will need your invoice to follow up on your file and for a possible exchange.

Do not forget to indicate clearly the problem encountered, as this will help our team to improve the product or its services.

The product will only be sent after a first exchange with the after-sales team.

Please note: if you are unable to contact us via your seller, please send a request to our After Sales team. We will need your contact details and your invoice.

• If you bought your device on sport-elec.com

If you purchase your product on the Sport-Elec website, please return your product with the invoice to the following address

NOVEKA
31 Rue du Val Breton
27520 Grand-Bourgtheroulde

Please clearly state your first and last name, telephone number or email address so that we can contact you if necessary. The problem must be clearly described so that our after-sales team can help you.

Upon receipt of the product and if the fault is found, we will proceed with an exchange under your warranty.

Warning: Accessories (belts, electrodes, connectors, etc.) are not guaranteed.

• Any doubts about the breakdown or the use?

Whether you ordered from sport-elec.com or another retailer, please contact the Service Department so that our team can help you.